Return & Exchange

1. EXCHANGE ELIGIBILITY

Items must be exchanged within 7 days of receiving your order.
These 7 days include the transit time back to our warehouse.

✔ Condition Requirements

Items must be:

  • Unworn & Unwashed.

  • Free from odour, stains, perfume, sweat, or marks.

  • With all original tags attached.

If the item fails inspection, it will be returned to the customer without approval.

Non-Exchangeable Categories

  • Caps.

  • Underwear.

  • Socks.

  • Hygiene-sensitive items.

2. SIZE EXCHANGE (Customer Size Issue)

If you ordered the wrong size, you may request a size exchange within 7 days of receiving your order.

✔ Exchange Rules
  • Exchange is allowed only for the same product in a different size.
  • Customer must deliver the old product to OX warehouse using a trusted courier service of their choice.
  • Once the item is received and passes inspection, OX will ship the replacement product.
  • The delivery/shipping charges for both sending the old product and receiving the replacement will be paid by the customer.
  • OX Activewear is not responsible if the parcel given by the customer to the courier company for exchange is lost, delayed, or misplaced before it reaches OX warehouse.
  • Exchange Delivery Charges: Rs.299/-

3. DAMAGED / DEFECTIVE PARCELS 
If the parcel arrives to customer damaged or the product inside is faulty,

OX will:

➡️ Replace it with the same product, same size only.
❌ No change of product
❌ No change of color
❌ No upgrade or downgrade in value

To report a damaged or faulty item:

  • WhatsApp : 0301 1245999 OR Email oxactivewear@yahoo.com

  • Provide clear photos of the damage

  • Share a short description of the issue

  • Faulty claims must be made within 3 days.


4. SALE / CLEARANCE ITEMS

Sale and clearance products are strictly final:

❌ No Exchange.
❌ No Return.
❌ No Refund.


5. PROCESSING TIME

  • Exchanges take 3–5 days to process after the parcel is received.

  • During sale season, processing time may take longer.


6. OUT-OF-STOCK EXCHANGE REQUESTS
If your required size or color is unavailable during exchange:

  • OX may offer a replacement of equal value.
  • The customer may also choose another product of the same price or higher.
  • All items must still pass inspection before the exchange is processed.



7. PARCEL RESPONSIBILITY

The parcel remains the customer’s responsibility until it is received and checked into OX  warehouse.
Always keep your courier receipt for tracking.